SharePoint may not be the best platform to create a Service Desk type system on it as there are free systems out there you can use without much set up (i.e. Spiceworks). However anything can be set up in SharePoint, you just have to put the effort in to make it work. My business requirement...
Check this post out for properties available to customize in the Quick Launch, quite handy is the style properties to add your own classes to target in CSS. http://aarebrot.net/blog/2008/11/customizing-the-quick-launch-and-navigation-bars/
Display Fly-out menus by modifying the master page. Browse to the Master Page in SharePoint Designer. Locate the Quick Launch menu control. You can find the control in code view by searching on the following string: Set the value of the StaticDisplayLevels attribute and the...